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Support

product support

 

Limited Warranty

Kaption Audio products have a one-year limited warranty. This warranty covers the original purchaser of a Kaption Audio equipment, purchased from an authorized Kaption Audio Dealer. In order to receive service, proof of purchase is required stating the customer’s name, dealer name, product purchased and date of purchase.

Products found to be defective during the warranty period will be repaired with a product deemed to be equivalent at Kapton Audio’s discretion.

What is not covered

  1. Any product not purchased from an authorized Kaption Audio dealer.
  2. Any expense related to the removal, re-installation or shipment of any Kaption Audio products.
  3. Any Kaption Audio product that has been defaced or altered.
  4. Subsequent damage to other components.
  5. Damage caused by accident, abuse, improper operation, water or theft.
  6. Burnt voice coils due to amplifier clipping or distortion.
  7. Repeated returns with the same damage may be considered abuse.

 

How to obtain service

To obtain service on a Kaption Audio product, please return the product along with the original receipt to an authorized Kaption Audio dealer or call 1-866-KAPTION (527-8466). Kaption Audio will not accept return products without a Return merchandise authorization (RMA) issued by Kaption Audio.

Kaption Audio (US)   Kaption Audio (Canada)
c/o TCH Hardware
10552 King William Drive
Dallas, Texas, 75220, USA 
Tel: 800 465 6281
Fax: 855 299 3214
   c/o TCH Hardware
40 Emblem Court
Toronto, Ontario, M1S 1B1, Canada
Tel: 800 465 6281
Fax: 855 299 3214

 

 Tony Infantino Kaption Audio signature